Customer Service Ambassador

1 week ago


Montreal, Quebec, Canada Omnitrans Inc. Full time

Omnitrans Inc. is seeking a skilled Client Service Representative, Courier to join its Montreal-based Courier team. As a vital member of the team, you will be responsible for providing exceptional customer service and ensuring seamless logistics operations.

Key Responsibilities:
  • IDentify and assess clients' needs to achieve satisfaction
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Manage large volumes of shipments and provide status updates, reports, and key performance indicators (KPIs) to clients
  • Coordinate dispatching/pickups with vendors and warehouses
  • Follow up with clients/vendors to ensure resolution
  • Handle customer complaints, provide appropriate solutions, and alternatives within time limits
  • Initiate and follow up on tracers and delivery intercepts
  • Initiate and follow up on claims against courier service providers
  • Perform general clerical duties
  • Promote courier services and provide spot quotes
  • Improve department proficiency and coordinate with other departments
Requirements:
  • 3-5 years of experience in customer service or a related field
  • Computer knowledge (Word, Excel)
  • Excellent communication skills and fluency in French and English (written and spoken)
  • Customer Service Skills
  • Autonomous
  • Prioritize and manage time effectively
What We Offer:
  • An opportunity to work for a well-established international company with 45 years of experience in Customs Brokerage & Logistics services
  • A hybrid work environment with 2 days per week at the office
  • 24/7 telemedicine platform and an extra healthcare account expense
  • Access to a comprehensive insurance program, including dental and medical services, with a coverage of $500/year for specialists
  • A flexible work environment with an agile mindset

We are committed to creating and maintaining an accessible and inclusive work environment that eliminates discrimination based on age, skin color, origin, religion, sex, sexual orientation, and any other characteristic.



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