Experienced Customer Service Professional
1 week ago
Are you passionate about delivering exceptional customer experiences and contributing to the success of a dedicated team at the heart of the industry?
We are seeking an Experienced Customer Service Professional to join our boutique team in a Full-Time role. As a key member of our operations, you will play a vital part in ensuring smooth customer interactions and supporting our clients with their projects.
The successful candidate will have a high school diploma and a minimum of 3 years of experience in customer service, with proficiency in MS Office and fluency in French and English (spoken and written). The ideal candidate will possess excellent judgment, initiative, and organizational skills, as well as demonstrated skills in customer service and problem-solving.
This is a permanent, full-time position offering a competitive salary of approximately $45,000 per annum. Benefits include opportunities for professional growth and development within a dynamic team environment.
- Greet customers who enter the boutique and direct them to an available advisor during peak times.
- Process customer orders via email or phone.
- Manage the boutique's email inbox and voicemail.
- Coordinate pallet returns with boutique advisors.
- Confirm plumbing orders for weekly transfers to the boutique with the Transport Department and contact clients upon receipt of goods.
- Support advisors with incoming stock by filling BOs, informing advisors, and/or calling clients and managing orders using SAP reports.
- Ensure adequate replenishment of office supplies or other items necessary for the boutique's smooth operation.
- Identify discontinued or promotional products in the boutique with appropriate labels.
- Gather administrative paperwork (invoices or others) for dispatch to headquarters.
- Assist with preparing returns received at the boutique for shipment to the Céragrès warehouse.
- Update voicemail messages for holidays or other boutique schedule changes.
- Place internal orders (Cellophane paper, bubble wrap) with shipping.
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