Delivery Operations Coordinator

4 weeks ago


Montreal, Quebec, Canada Radish Full time
About Radish

Radish is a cooperative startup that aims to develop the world's most efficient delivery network. Our mission is to provide fast, green, and affordable delivery solutions for various needs, including personal, business, and pet supplies.

Job Overview

We are seeking an experienced Delivery Operations Coordinator to join our team. This role involves managing all aspects of the delivery process, ensuring timely and efficient delivery services to our customers.

Key Responsibilities
  • Coordination and Scheduling: Oversee the coordination of all delivery processes, including scheduling, workforce management, and order tracking.
  • Driver Management: Recruit, train, and manage a team of delivery drivers, focusing on excellent customer service and best delivery practices.
  • Warehouse and Fleet Management: Assist in the management of warehouse operations and vehicle fleet maintenance to ensure smooth delivery services.
  • Peak Period Support: Provide backup driving support during peak periods and undertake deliveries as needed.
  • Performance Monitoring: Analyze delivery performance data and make recommendations for process improvements to enhance customer satisfaction.
  • Customer Service: Respond to customer complaints and delivery-related issues, providing prompt resolutions and excellent customer service.
Requirements and Qualifications
  • Experience: At least 1-2 years of experience in operations or a related field.
  • Vehicle Requirements: Must have a reliable vehicle, valid insurance, and a cell phone with data.
  • Skills: Strong organizational and communication skills, with proficiency in Microsoft Excel or similar analytical tools (e.g., Airtable).
  • Physical Abilities: Ability to carry reasonably heavy loads (up to 25kg) for short distances.
  • Licenses and Certifications: Valid driver's license and good driving record; ability to drive a van is desirable.
Benefits

This role offers a competitive salary range of $55,000-$68,000 per year, plus 0.2% equity in the company. We prioritize employee well-being and offer flexible working hours, including early mornings and weekends as required.



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