Customer Service Operations Coordinator

2 weeks ago


Montreal, Quebec, Canada Fed Supply Full time
About Us

Fed Supply is a leading employment agency specializing in supply chain, logistics, transportation, and customer service.

Job Overview

We are seeking an experienced Customer Service Dispatcher to join our team. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a proven track record of providing exceptional customer service.

Key Responsibilities
  • Respond to service calls and assist clients across Canada
  • Provide general information and transfer clients to the appropriate technical staff
  • Dispatch service calls to technicians using our automated geolocation system
  • Schedule preventive maintenance and cleaning while keeping the maintenance list up to date
Requirements
  • 2 years of experience as a dispatcher
  • A DEP in a related field (an asset)
  • Technical or practical knowledge in mechanics, electricity, or automation programming
  • Proficiency with computer tools
  • Excellent command of spoken and written French and English
  • Bilingualism is essential for this role, as it involves daily interactions with colleagues, clients, and international partners who do not speak French
  • Strong customer service skills and impeccable work organization
What We Offer

We provide a stimulating work environment, a close-knit team, and exciting technical challenges to tackle every day.

Salary and Benefits

The salary for this position is estimated to be around $50,000 - $65,000 per year, depending on experience. Our company also offers a range of benefits, including health insurance, retirement savings plan, and opportunities for professional growth and development.



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