Nurse Case Manager
3 weeks ago
Job Summary
AmerisourceBergen is seeking a dedicated Nurse Case Manager to join our team in Canada. As a key member of our Case Management team, you will play a vital role in delivering exceptional patient care and support to our clients.
About the Role
The Nurse Case Manager will be responsible for providing medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management. You will also be responsible for telephone support, database management, and administering case-management protocols.
Responsibilities
- Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and disease management.
- Telephone support, including maintenance calls and adherence support, as needed.
- Database management and ongoing auditing of files and information captured.
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
- Prepare for and attend extensive training sessions for specific therapies provided by the pharmaceutical team, as required.
- Work directly with the reimbursement specialist and physician to secure funding for patients' therapies, and assist with alternative funding searches, as needed.
- Attend pharmaceutical sales meetings, as required, and patient meetings, conferences, to educate patients and providers regarding disease/product information and case management services.
- Establish and maintain partnerships with the pharmaceutical team, healthcare providers, pharmacies, infusion clinics, and other agencies, as required, to coordinate infusions, drug delivery, and resolve issues.
- Clear communication to the manager, team, and client regarding patient case management.
- Participate in the training process of new Nurse Case Managers, including shadowing and call monitoring, with the managers.
- Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
- Provide feedback regarding current protocols, databases, processes, and inter-departmental relationships.
- Responsible for reporting all Adverse Events to the assigned units/departments.
Requirements
The ideal candidate will possess a Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience, with five (5) years of Nursing experience, and a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support, or related experience.
The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry. Bilingualism (French and English) is strongly preferred.
Skills and Knowledge
- Strong patient focus.
- Strong ability to multi-task.
- Ability to work under pressure.
- Superior customer service skills.
- Internet-research and computer savvy.
- Strong verbal and written communication skills, problem-solving skills, and teamwork abilities.
- Strong phone etiquette.
- Ability to communicate and comprehend medical information.
- Ability to work autonomously.
- Ability to handle sensitive issues with opposing opinions and strong negotiation skills.
- Strong business and financial acumen.
- Strong analytical and mathematical skills.
- Ability to communicate effectively both orally and in writing.
- Effective interpersonal and leadership skills.
- Effective organizational skills, attention to detail.
- Ability to consistently meet deadlines.
- Excellent problem-solving skills, ability to resolve issues effectively and efficiently.
- Excellent presentation skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office Programs.
- Available for travel at least 15% per year.
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