Healthcare Case Manager
4 weeks ago
Are you passionate about delivering exceptional patient care and support? At CB Canada, we're seeking a skilled Healthcare Case Manager to join our team. As a key member of our team, you'll play a vital role in ensuring our patients receive the best possible care and support.
Key Responsibilities:
- Manage assigned projects and cases with precision and attention to detail.
- Provide telephone support to patients, healthcare professionals, and funding bodies, addressing funding and access issues, compliance programs, and more.
- Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, and liaison with primary healthcare providers.
- Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, or other allied health professionals.
- Document all activities in our program-specific database.
- Participate in ongoing refresher training and specialized training courses for specific products or programs.
- Provide feedback on current protocols, database, processes, and inter-departmental relationships.
- Communicate effectively with managers, colleagues, and program-trained staff regarding case management during absences.
- Contribute to the training process of new caseworkers, including shadowing and call monitoring.
- Report all Adverse Events to assigned units or departments.
Requirements:
- Medical or healthcare knowledge or experience.
- A minimum of one (1) year experience in customer service.
- Ability to multitask, with strong problem-solving skills.
- Attention to detail and excellent communication skills.
- Experience in the pharmaceutical field is an asset.
- Working knowledge of Word, Excel, and Outlook.
What We Offer:
We offer a comprehensive benefits package, including competitive total rewards compensation, to support the well-being of our associates. Our commitment to our associates includes benefit programs that are designed to meet the various needs across our associate population.
Schedule:
Full-time
Affiliated Companies:
CB Canada is affiliated with Innomar Strategies.
Equal Employment Opportunity:
CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.
COVID-19 Vaccine Policy:
As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow CB Canada's policy and process to apply for an exemption/accommodation.
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