Nurse Case Manager

3 weeks ago

Calgary, Alberta, Canada CB Canada Full time
Job Summary

We are seeking a skilled Nurse Case Manager to join our team at AmerisourceBergen. As a Nurse Case Manager, you will play a critical role in providing medical support to patients and healthcare providers, including education on specific diseases and therapies, and case management protocols.

Key Responsibilities
  • Provide medical support to patients and healthcare providers, including education on specific diseases and therapies, and case management protocols.
  • Telephone support, including maintenance calls and adherence support.
  • Database management and ongoing auditing of files and information captured.
  • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers.
  • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required.
  • Work directly with the reimbursement specialist and the physician to secure funding for patients' therapies, and assist with alternative funding searches when needed.
  • Attend pharmaceutical sales meetings, patient meetings, conferences, and work with patient associations and advocacy groups, as required.
  • Liaise with healthcare providers, pharmacies, and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery, and resolve issues as they arise.
  • Clear communication to the manager, team, and the client regarding the management of patient cases.
  • Participate in the training process of new nurse case managers, including shadowing and call monitoring.
  • Support and collaborate with other program staff in the development and implementation of disease management programs, including clinical requirements, writing texts, manuals, or patient pamphlets, developing compliance program parameters, needs assessments, and protocols.
  • Provide feedback regarding current protocols, databases, processes, inter-departmental relationships, and report all Adverse Events to the assigned units/departments.
Requirements
  • A Bachelor's degree or registered nurse (RN) diploma, advanced degree, or specific practice management experience preferred, with five (5) years of Nursing experience.
  • Requires a minimum of two (2) years in public or private third-party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience.
  • The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry.
  • Bilingualism (French and English) strongly preferred.
What We Offer

We offer competitive total rewards compensation, a comprehensive benefits package, and a commitment to our associates' growth and development. Our team is dedicated to creating healthier futures, and we invite you to join us in this mission.

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