Community Facilities Operations Manager

2 weeks ago

Airdrie, Canada City of Airdrie Full time
The Opportunity

The Community Facilities Shift Leader plays a key role in guiding and coordinating a team of Facility Attendants and contractors to deliver exceptional services to the community. Key responsibilities include:

  • Providing daily direction, guidance, and support to the facility attendants to ensure excellent customer service and meet daily work schedule commitments.
  • Scheduling, training, and coordinating facility attendants to ensure adequate coverage for Community Facilities rentals and ensure facilities are safely used and maintained.
  • Conducting facility cleaning and ensuring cleaning standards are maintained by facility attendants and contract service providers.
  • Performing basic maintenance activities and coordinating with contractor and maintenance staff to schedule and complete facility maintenance work.
  • Performing facility safety inspections, reporting, and actioning any identified safety concerns in Community Facilities buildings.
  • Supporting departmental goals and business strategies, developing guidelines, procedures, and processes, and identifying opportunities for increased efficiencies.
  • Providing oversight of the day-to-day operations of City of Airdrie Community Facilities to ensure compliance with safety policies, guidelines, procedures, and relevant health and safety, environmental, and AGLC legislation.
  • Coordinating and completing the set-up, take-down, cleaning, and other preparation and oversight of community facility rentals and events.
You Bring

The ideal candidate will possess:

  • Post-Secondary education in a related field (considered an asset).
  • Current Standard First Aid - Level C CPR and AED certification.
  • Proserv certification (considered an asset).
  • 3 years of experience in a supervisory role.
  • Experience in customer service or administration in a recreation environment.
  • Proven leadership skills and ability to positively influence others.
  • Understanding of AGLC and AHS requirements related to rental events and commercial kitchens (an asset).
  • Banquet and/or facility rental experience (an asset).
  • Experience using payroll, scheduling, event rental, and administrative software systems (an asset).
  • Ability to inspire and motivate team members to deliver exemplary customer service.
  • Excellent communication and interpersonal skills (both written and oral).
  • Highly organized with the ability to manage and prioritize multiple tasks.
  • Ability to adapt well in an ever-changing and diverse environment.
  • Self-starter, goal-oriented, resourceful, innovative, and creative/forward-thinking.
  • Strong problem-solving, decision-making, and conflict resolution skills.
We Offer

Along with a competitive compensation program and City-paid health and dental premiums, this position also includes:

  • Excellent and comprehensive health, dental, paramedical, and benefits plan.
  • First-in-class pension plan.
  • Career development and tuition reimbursement.
  • Employee discounts, annual adult fitness (Genesis Place, Airdrie) pass, social events, and health & wellness initiatives.
Additional Information

This is a full-time position (minimum 40 hours per week) which includes a comprehensive benefits and pension package. You may be required to work days, evenings, weekends, and/or late nights.

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