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Community Facilities Operations Supervisor

3 months ago

Airdrie, Canada City of Airdrie Full time
The Role:

The Community Facilities Operations Supervisor is responsible for leading, mentoring, and organizing a team of part-time Facility Attendants and contractors to ensure the delivery of diverse services.


  • Assist the Community Facilities Rental Administrator by providing daily leadership, motivation, and support to the facility attendants, ensuring exceptional customer service and adherence to their daily work commitments.
  • Oversee the scheduling, training, and coordination of facility attendants to guarantee sufficient coverage for Community Facilities rentals while ensuring safe and proper maintenance of facilities, complying with all standards and regulations.
  • Manage and schedule facility cleaning operations, ensuring that cleaning standards are upheld by both facility attendants and contracted service providers.
  • Perform basic maintenance tasks and collaborate with contractors and maintenance personnel to schedule and complete necessary facility maintenance work.
  • Conduct mandatory facility safety inspections, documenting and addressing any identified safety issues within Community Facilities.
  • Support departmental objectives and business strategies by developing guidelines, procedures, and processes, while seeking opportunities for enhanced efficiencies.
  • Oversee the daily operations of City of Airdrie Community Facilities to ensure compliance with safety policies, procedures, and all relevant health, safety, environmental, and legislative requirements.
  • Coordinate and manage the setup, takedown, cleaning, and overall preparation for community facility rentals and events.


Qualifications:

  • Post-secondary education in a related field is considered an asset.
  • Current Standard First Aid – Level C CPR and AED certification is required.
  • Experience with Proserv is an asset.
  • Minimum of 3 years in a supervisory capacity.
  • Background in customer service or administration within a recreational setting.
  • Demonstrated leadership capabilities with a proven ability to positively influence team members.
  • Familiarity with AGLC and AHS regulations concerning rental events and commercial kitchens is advantageous.
  • Experience in banquet and/or facility rental management is beneficial.
  • Proficiency in payroll, scheduling, event rental, and administrative software systems is preferred.
  • Ability to inspire and motivate team members to provide outstanding customer service.
  • Strong communication and interpersonal skills, both written and verbal.
  • Highly organized with the capacity to manage and prioritize multiple responsibilities.
  • Adaptability in a dynamic and diverse work environment.
  • Self-motivated, goal-oriented, resourceful, innovative, and forward-thinking, with a knack for identifying improvement opportunities and managing change.
  • Strong problem-solving, decision-making, and conflict resolution abilities.


What We Provide:
In addition to a competitive compensation package and City-covered health and dental premiums, this position offers:

  • Comprehensive health, dental, paramedical, and benefits plan.
  • A top-tier pension plan.
  • Opportunities for career development and tuition reimbursement.
  • Employee discounts, annual fitness passes, social events, and health & wellness initiatives.
Continuous learning through training and development is encouraged, along with flexible work arrangements when feasible.

We understand that our employees perform best when they feel engaged and valued, and our comprehensive benefits package reflects this commitment.



Additional Details:

This is a full-time position (minimum 40 hours per week) that includes a comprehensive benefits and pension package.


Availability to work days, evenings, weekends, and/or late nights may be required.