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Community Support Worker

6 months ago

Airdrie, Canada Community Links Full time

Community Links is a non-profit organization that operates within a community development framework; partnering with community and service providers to address community issues. Community Links provides services to all residents in the North Rocky View Region including Airdrie, Beiseker, Crossfield, Irricana, and surrounding areas of North Rocky View. The main office is in Airdrie.

Community Support Workers provide services and support to all ages (children, youth, adults, seniors, and families) as well as referrals to other agencies and organizations. Workers will help individuals and families identify resources that may be able to assist them to increase community participation and promote social inclusion. Support is given to address various primary concerns which include, but are not limited to education, employment, forms assistance, special needs resources, legal referrals, parenting support and connections, counselling referrals, outreach, assistance with projects/initiatives, and information on community and agency services (including childcare options and volunteer opportunities). In addition to being a resource for community residents, various other Service Providers contact Community Links for consultation and information about programs available to assist their community members. Workers will also facilitate groups, workshops, and presentations.

**Key Responsibilities**

Leadership
- Support and participate in Agency and Support Services meetings and committees - (including but not limited to agency, staff, and team meetings, peer mentoring, individual supervision meetings).
- Practice self-development as well as support other’s growth and development.
- Inspire and motivate staff and volunteers by providing on-going support and role modeling of Agency Policies and Values (Collaboration, Integrity, Respect, Quality, Diversity, and Inclusion).
- Assist with department specific orientation and training.

Program Planning and Management
- Responsible for intake and comprehensive assessment of individuals, seniors and families with the appropriate case management and follow up being provided.
- Coordinate and organize special projects for Community Links, in partnership with other organizations.
- Advocate on behalf of individuals, seniors, and families and/or provide support for self-advocacy.
- Provide all aspects of service delivery as a Community Support Worker including the promoting, planning, preparation, implementation, and evaluation (continuous quality improvement process including surveys, program audits, etc.) throughout North Rocky View.
- Help to ensure that programs include industry best practices.
- Strategies and program designs will reflect theories and philosophies that are evidence-based, strength-based, client centered, trauma informed, and culturally/gender appropriate.
- Assist in program coverage and support peers including helping with program clean up and set up when necessary.
- Ensure that all programs focus on the needs of the community members. This includes referring individuals to other services and programs when appropriate, collaborating with other professionals and advocating for other services on behalf of the community members.
- Implement clear, thorough, and timely communication at all levels using appropriate, effective tools and techniques.
- Ensure confidentiality of the community members accessing programs and services in accordance with FOIP and agency policies and procedures.
- Maintain and submit clear and concise statistical information that meets outcome measures, in a timely manner.
- Ensure files, media releases and program photographs (for use in promotional materials) are secured at all times and information acquired during the completion of duties is kept in the strictest of confidence.
- Other related duties.

Community Relations
- Work from a community development framework to establish and maintain partnerships and collaborations in the community.
- Involvement with committees, activities, and events where appropriate and with the approval of a Manager.
- Represent the organization at agency, community, and partnership activities to enhance the organizations community profile.
- Assist in identifying community needs and ways the organization can respond to facilitate positive change.
- Network, share and access resources with other agencies, programs, and services whenever necessary and appropriate.

**Education, Skill Set, Knowledge, and Abilities**
- Minimum Diploma in Human Services field - Degree preferred.
- Minimum of 1-year related experience in Human Services field.
- Capable of moving/lifting program equipment, resources.
- Excellent communication skills, written and oral.
- Ability to create a positive impression in a professional and respectful manner.
- Enjoys interaction with people and is non-judgmental.
- Ability to work flexible hours (including days, evenings, and some weekends).
- Experience working in an inclusive, cultur