Customer Experience Specialist
4 weeks ago
Company Overview
Savers / Value Village is a purpose-driven company with a business model that prioritizes social and environmental impact. As one of the largest for-profit thrift operators in the United States, Canada, and Australia, we champion reuse and inspire a future where secondhand is second nature.
Our Mission
We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We redirect billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, providing our partners with valuable funding for their community-based programs and services.
Salary Range
$40,000 - $60,000 per year, depending on location and experience.
Job Description
We are hiring Merchandise Processing Associates to create an awesome experience for our customers, donors, and team members. As a key member of our team, you will play a vital role in ensuring the quality and presentation of our pre-owned goods meet the highest standards.
Responsibilities
- Process incoming donations, including sorting, cleaning, and pricing items
- Maintain a clean and organized work environment, adhering to safety protocols and guidelines
- Collaborate with colleagues to achieve sales and customer satisfaction goals
- Provide exceptional customer service, responding to inquiries and resolving issues in a professional manner
Required Skills and Qualifications
To succeed in this role, you should possess:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Physical stamina to lift and move merchandise
- Familiarity with basic computer systems and software
Benefits
- Comprehensive extended health care plans for full-time team members
- Company-Paid Life and AD&D Insurance
- A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision
- Paid time off from work for leisure or other hobbies
- A range of mental health services to assist you in managing daily life
Why Join Us?
We offer a dynamic and inclusive work environment, opportunities for career growth and development, and a competitive salary package. If you share our passion for sustainability and customer excellence, join our team today
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