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Customer Relationship Professional

2 months ago

Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

**About Us**

Zedd Customer Solutions is a leading Canadian-owned and operated contact centre services provider. Our success is built on the dedication and service excellence of our talented team.

**Job Summary**

We are seeking a Customer Relationship Professional to support our Canadian clients and their customers through renewing contracts, upgrading hardware, and offering specific products.

**Key Responsibilities**

  1. Place and receive telephone calls to provide exceptional sales and customer service.
  2. Input, retrieve, and access customer information from a computer system.
  3. Resolve customer concerns immediately and professionally.
  4. Answer product questions with full knowledge of features and benefits.
  5. Attend training programs and provide feedback for improvements.
  6. Familiarize and comply with established Zedd security policies.

**What We Offer**

We are proud of our employees and support them with guaranteed full-time hours, comprehensive benefits, excellent bonuses, company-paid training, and more.

**Requirements**

  • High school diploma or equivalent.
  • Experience working with customers in sales environments.
  • Teamwork and communication skills.
  • Reliability and good computer skills.
  • Clear criminal record check.