Application Support Specialist
1 month ago
About the Role
Brookfield Renewable is seeking a highly motivated and detail-oriented Co-op Support Engineer to join our Business Applications team. As a Co-op Support Engineer, you will play a critical role in providing technical support for our business applications, ensuring seamless operations and exceptional customer experiences.
Key Responsibilities
- Provide technical support for business applications via phone, email, and remote connections;
- Follow documented procedures to resolve incidents and requests;
- Record and analyze service calls, ensuring timely resolution and follow-up;
- Ensure security and access controls for business applications;
- Manage queues and alerts, prioritizing tasks and meeting deadlines;
- Document and maintain support operation procedures for policy control.
Knowledge & Skills Required
- Currently enrolled in an accredited post-secondary program;
- Completed first year university or college studies in Computer Science or Programming;
- Strong planning, prioritizing, and time management skills;
- Action-oriented individual with excellent communication skills;
- Analytical skills and strong problem-solving abilities;
- Excellent work ethic and attention to detail;
- Strong team player with limited supervision.
Note: Brookfield Renewable values collaboration and teamwork. This role requires on-site presence for a minimum of 3 days to perform effectively.
Why Work with Us?
We thrive on innovation, progressive thinking, and mutual success. Our spaces are open, dynamic, and collaborative, offering access to diverse businesses and teams. Our building features a modern gym, bike storage, and healthy snacks and drinks to support your well-being.
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