Administrative Support Coordinator
22 hours ago
Job Overview:
We are seeking a highly organized and detail-oriented Team Assistant to join our team in Kingston.
About the Role:
This is a permanent full-time position that will provide administrative support services to Care Coordinators and ensure that patients receive prompt, effective customer service. As a valued team member, your mission will be to help our patients be healthier at home while you benefit from our supports for professional growth, personal wellness and work-life balance.
Duties and Responsibilities:
- Provide administrative support services to Care Coordinators including processing new referrals, orders for services, supplies and equipment, as well as managing confidential patient records.
- Enter, update and maintain a high volume of patient data in the electronic database.
- Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate.
- Provide back-up support to other positions as required.
Requirements:
To be successful in this role, you will need:
- A college diploma in the health or social services field or business/office administration.
- 2+ years' related office experience.
- Ability to communicate effectively orally and in writing in both official languages (English and French).
- Accurate keyboarding/data-entry skills.
- Proficient with database software, MS Word and Excel, and other applications in a Windows environment.
- Excellent organizational skills and ability to work with minimal supervision.
- Advanced multi-tasking skills with the ability to meet performance and service goals.
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds.
- Excellent oral and written communication skills including strong listening skills.
- Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs.
Benefits and Compensation:
As an employee with Ontario Health atHome, you will enjoy:
- An attractive comprehensive compensation package and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
- Attractive hourly rate: $24.53 - $29.47/hour.
We are committed to diversity, equity and inclusion. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
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