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Healthcare Support Specialist

1 month ago

Kingston, Ontario, Canada Home and Community Care Support Services Full time

Job Summary

We are seeking a highly organized and detail-oriented Team Assistant to provide administrative support to our healthcare team. As a Team Assistant, you will play a key role in ensuring the smooth operation of our team and providing excellent customer service to our patients.

Key Responsibilities

  • Provide administrative support services to Care Coordinators, including processing new referrals and orders for services, supplies, and equipment.
  • Process and assist in managing confidential patient records, including entering, updating, and maintaining patient data in our electronic database.
  • Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide back-up support to other positions as required.

Requirements

  • A college diploma in the health or social services field, or business/office administration preferred.
  • 2+ years' related office experience.
  • Accurate keyboarding/data-entry skills.
  • Proficient with database software, MS Word, and Excel, and other applications in a Windows environment.
  • Excellent organizational skills and ability to work with minimal supervision.
  • Advanced multi-tasking skills, with the ability to meet performance and service goals.
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds.
  • Excellent oral and written communication skills, including strong listening skills.
  • Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs.

What We Offer

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

About Us

We are Ontario Health atHome, a leading provider of home and community care services. We are committed to delivering responsive, accessible, integrated, patient-centered care to every person in Ontario.