Hotel Operations Supervisor
7 days ago
We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Fox Creek Limited Partnership o/a Comfort Inn and Suites. As a key member of our hotel management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional customer service, and leading a team of hotel staff.
Key Responsibilities- Leadership and Supervision
- Supervise and coordinate the work of hotel staff, including front desk, housekeeping, and maintenance personnel.
- Provide guidance and training to staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Customer Service
- Ensure that all guests receive exceptional service and that their needs are met in a timely and professional manner.
- Respond to guest complaints and resolve issues in a fair and efficient manner.
- Operations and Administration
- Oversee the daily operations of the hotel, including front desk, housekeeping, and maintenance activities.
- Manage the hotel's inventory, supplies, and equipment.
- Coordinate with other departments, such as food and beverage, to ensure seamless operations.
- Human Resources
- Recruit, hire, and train new staff members.
- Develop and implement staff training programs to ensure that staff members have the necessary skills and knowledge to perform their duties effectively.
- Financial Management
- Manage the hotel's budget and ensure that expenses are controlled and minimized.
- Monitor and analyze financial reports to identify areas for improvement.
- Education
- Secondary (high) school graduation certificate.
- Experience
- 1 year to less than 2 years of experience in a hotel management or supervisory role.
- Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel operations and management principles.
- Ability to analyze financial reports and make informed decisions.
- Work setting: Hotel, motel, resort.
- Supervision: 1 to 2 people.
- Personal suitability: Efficient interpersonal skills, Judgement, Team player.
- Work Term: Permanent.
- Work Language: English.
- Hours: 30 to 40 hours per week.
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