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Customer Expansion Specialist

1 week ago

Ottawa, Ontario, Canada One Identity, LLC Full time

We're seeking a Customer Expansion Specialist to join our team. In this role, you will be responsible for identifying and executing opportunities to expand existing customer relationships.

About the Role

You will work closely with IT and business decision-makers to identify opportunities for upselling, cross-selling, and expanding solution adoption within enterprise and mid-market accounts.

Responsibilities
  • Drive renewals and contract expansions to ensure long-term customer success.
  • Oversee a portfolio of enterprise and mid-market customers across a multi-state territory across Eastern Canada.
  • Work closely with Customer Success, Professional Services, and Marketing teams to ensure customer satisfaction and long-term value realization.