Guest Service Lead

1 month ago

Victoria, British Columbia, Canada Guardteck Security Full time
Job Title: Guest Service Lead

We are seeking a highly skilled Guest Service Lead to join our team at Guardteck Security. As a key member of our Marketing Department, you will be responsible for providing exceptional customer service experiences for our guests, retailers, and community.

Key Responsibilities:
  • Maintain effective communication with Center's Retailers.
  • Act as point of contact for escalated guest complaints.
  • Provide an exceptional customer service experience for guests.
  • Ensure Guest Services Standard Operating Procedures are up to date.
  • Mentor, Supervise and train team of Guest Service Representatives.
  • Coordinate with Marketing, Operations and security for escalated issues.
  • Enforce new programs as requested by Marketing Director.
  • Manage scheduling and assist with coverage requests.
  • Ability to handle daily cash handling and register.
  • Create monthly sales and tracking reports for client's review.
  • Manage information for promotional tracking purposes related to daily activities.
  • Organize and lead promotional events at The Center.
  • Manage Lost and Found tracking and records.
  • Maintain and effectively implement Gift Card incentive program.
  • Inform Center tenants of any promotional upcoming events.
  • Assist tenants with Center related issues/concerns.
  • Conduct weekly meetings with Marketing Manager
  • Maintain a comprehensive understanding of Center's operational requirements.
  • Understanding of Center's Crisis Management system.

Requirements:

  • 2 to 3 years of supervisory customer service experience.
  • High School Diploma is required.
  • Proficient in English language (verbal and written).
  • Professional and positive approach mindset.
  • Strong understanding of the Greater Victorian Region.
  • Flexible availability including weekends and evenings.
  • 2-3 years of customer service experience.
  • Experience with Microsoft Office, Outlook and Excel.

What We Offer:

  • $20.50 an hour.

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