Security Guest Services Representative

1 month ago


Victoria, British Columbia, Canada Guardteck Security Full time
Job Title: Guest Services Representative

Guardteck Security is a leading provider of residential security services, seeking a Guest Services Representative to join our team in Victoria.

Job Summary:

We are looking for a highly skilled and customer-focused individual to provide exceptional service to our guests. As a Guest Services Representative, you will be responsible for welcoming and greeting guests, providing memorable customer experiences, and maintaining effective communication with our retailers and clients.

Key Responsibilities:
  • Welcome and greet guests at the Guest Service Center
  • Proactively engage with guests to provide exceptional customer service
  • Maintain knowledge of upcoming events and store locations
  • Promote store merchandise with exceptional customer service
  • Maintain effective communication with Center's retailers
  • Ability to deal with guest complaints and provide effective solutions
  • Promptly answer in-person, live web chat, text, and phone inquiries
  • Act as a liaison between the client and other departments
  • Assist the client with promotional events and seasonal campaigns
  • Ability to coordinate with other departments for guest needs
Requirements:
  • Two years of customer service experience
  • Top-notch customer service skill set
  • Professional and positive approach mindset
  • Strong understanding of the city Victoria
  • Proficient in English language (verbal and written)
  • Flexible working outside in all weather conditions
  • Experience with Microsoft Office and Outlook
What We Offer:

Guardteck Security offers a competitive hourly rate of $17.88 and a positive work environment.



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