Guest Services Ambassador

2 weeks ago


Victoria, British Columbia, Canada Guardteck Security Full time
Job Title: Guest Services Representative

Guardteck Security is a leading provider of residential security services, seeking a Guest Services Representative to join our team in Victoria.

Key Responsibilities:
  • Welcome and greet guests at the Guest Service Center
  • Proactively engage with guests to provide exceptional customer service
  • Maintain knowledge of upcoming events and store locations
  • Promote store merchandise with excellent customer service skills
  • Communicate effectively with Center retailers and guests
  • Resolve guest complaints and provide effective solutions
  • Respond to inquiries via phone, live web chat, and text
  • Coordinate with other departments to meet guest needs
  • Create an exceptional experience for the Center
Requirements:
  • Two years of customer service experience
  • Top-notch customer service skills
  • Professional and positive approach mindset
  • Strong understanding of the city of Victoria
  • Proficient in English language (verbal and written)
  • Flexible working in all weather conditions
  • Experience with Microsoft Office and Outlook
What We Offer:
  • A competitive hourly wage of $17.88
  • The opportunity to advance your career in a dynamic and growing company


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