Guest Services Representative

4 weeks ago


Victoria, British Columbia, Canada Guardteck Full time
Job Title: Guest Services Representative

Guardteck Security is seeking a dynamic and customer-focused individual to join our team as a Guest Services Representative at the Bay Centre in Victoria, BC.

Job Summary:

The Guest Services Representative will be responsible for providing exceptional customer service to guests, promoting the Bay Centre experience, and ensuring a positive and memorable experience for all visitors.

Key Responsibilities:
  • Provide excellent customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Promote the Bay Centre experience, highlighting its amenities, services, and events to guests.
  • Assist guests with directions, information, and other centre-specific services.
  • Develop and maintain strong relationships with retailers and centre staff.
  • Participate in special projects and assume other duties as assigned.
Requirements:
  • Previous customer service experience, preferably in a concierge, tourism, or street team role.
  • Sales experience, including transaction management and cash handling.
  • Positive attitude and strong desire to provide excellent customer service.
  • Effective communication and conflict resolution skills.
  • Ability to work in a fast-paced environment and multitask while maintaining a high level of professionalism.
What We Offer:

Guardteck Security offers a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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