Guest Services Manager

4 weeks ago

Victoria, British Columbia, Canada Guardteck Security Full time
Job Title: Guest Services Lead

We are seeking a highly skilled Guest Services Lead to join our team at Guardteck Security. As a key member of our Marketing Department, you will be responsible for providing exceptional customer service experiences for our guests, retailers, and the community.

Key Responsibilities:
  • Maintain effective communication with Center's Retailers
  • Act as point of contact for escalated guest complaints
  • Provide an exceptional customer service experience for guests
  • Ensure Guest Services Standard Operating Procedures are up to date
  • Mentor, Supervise and train team of Guest Service Representatives
  • Coordinate with Marketing, Operations and security for escalated issues
  • Enforce new programs as requested by Marketing Director
  • Manage scheduling and assist with coverage requests
  • Ability to handle daily cash handling and register
  • Create monthly sales and tracking reports for client's review
  • Manage information for promotional tracking purposes related to daily activities
  • Organize and lead promotional events at The Center
  • Manage Lost and Found tracking and records
  • Maintain and effectively implement Gift Card incentive program
  • Inform Center tenants of any promotional upcoming events
  • Assist tenants with Center related issues/concerns
  • Conduct weekly meetings with Marketing Manager
  • Maintain a comprehensive understanding of Center's operational requirements
  • Understanding of Center's Crisis Management system

Requirements:

  • 2 to 3 years of supervisory customer service experience
  • High School Diploma is required
  • Proficient in English language (verbal and written)
  • Professional and positive approach mindset
  • Strong understanding of the Greater Victorian Region
  • Flexible availability including weekends and evenings
  • 2-3 years of customer service experience
  • Experience with Microsoft Office, Outlook and Excel

What We Offer:

  • $20.50 an hour

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