Guest Services Associate

2 weeks ago

Victoria, British Columbia, Canada Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We're seeking a skilled Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our resort staff, you'll be responsible for providing warm welcomes, excellent service, and contagious smiles to our guests from around the world.

Key Responsibilities:

  • Extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

What We're Looking For:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Why Work with Us:

Hospitality is at the heart of all we do at Travel + Leisure Co. We're committed to delivering exceptional guest experiences and creating a positive, inclusive environment for our associates. If you're passionate about providing outstanding service and making a difference in the lives of our guests, we'd love to hear from you.

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