Customer Service Representative

5 days ago

Regina, Saskatchewan, Canada ISC Full time

Job Title: Bilingual CSC Rep

Company Overview:

ISC is an industry leading employer with a global presence, providing registry and information management services for public data and records to our customers. Our mission is to put the right information in the right hands, at the right time, driven by our people who are the key to our innovation, growth, and well-being.

Job Summary:

We are seeking a Bilingual Customer Service Center Representative to provide excellent customer service through various contact channels on ISC's products and services. This role primarily involves front-line, in-person customer services and support for ISC's product lines, including the Land Registry and Personal Property Registry (PPR).

Key Responsibilities:

  • Provides final authority in processing registrations while examining/researching packets, complex or otherwise, and then either rejects or registers all packets submitted for registration.
  • Gives explicit instruction to clients from corporations, the general public, government officials, and professional groups such as Solicitors, Real Estate Representatives, etc. with regards to packet (Land Title documents) registrations/rejections, procedural inquiries, and registration questions.
  • Performs accounting duties using the Client Account Management System on a daily basis, including financial and clerical transactions.

Requirements:

  • A two (2) year post-high school Diploma (or) equivalent training and/or experience, as well as experience in a front-line customer service environment.
  • Bilingual in French & English with oral and written communication.
  • Proven knowledge of legal terminology relating to the ownership of land required to examine titles for accuracy.
  • Knowledge of administrative office procedures and processes.
  • Knowledge of MS Office products or related word processing, spreadsheets, and e-mail software applications.
  • Knowledge of basic accounting theories and principles.

What We Offer:

  • We believe in progress with purpose. Innovative technology, a record of sustainable growth, and investment in diversifying lines of business.
  • We support your growth. Career development opportunities and education support.
  • We care about people. Competitive salary and benefits package, hybrid work schedule, and recognition programs.

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