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Customer Service Representative

2 months ago

Regina, Saskatchewan, Canada O2 Consulting Full time
Job Title: Customer Satisfaction Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative at O2 Consulting.

Job Summary:

The Customer Satisfaction Representative will be responsible for developing and implementing communication strategies to ensure exceptional customer service. This role requires strong interpersonal skills, attention to detail, and the ability to work under pressure.

Key Responsibilities:
  • Develop and implement communication strategies to improve customer satisfaction
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Collaborate with internal teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Participate in training and development programs to enhance customer service skills
Requirements:
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Attention to detail and organizational skills
Work Environment:

O2 Consulting is an equal opportunities employer and is committed to creating a welcoming work environment for all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Language:

The primary language of work is English.

Hours of Work:

40 hours per week.