Customer Service Representative

15 hours ago

Regina, Saskatchewan, Canada SaskPower Full time
Customer Service Representative Opportunity

SaskPower is seeking a skilled Customer Service Representative to join our team in a part-time capacity. As a key member of our Customer Care Centre, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and efficient manner.

Key Responsibilities:
  • Provide front-line service and information to customers and the public concerning corporate services, rates, regulations, and policies
  • Receive, investigate, and respond to customer inquiries, complaints, and outage notifications
  • Receive payments, issue refunds, prepare invoices, and initiate contact for the production and collection of payments
  • Provide excellent customer service to internal and external customers, while following corporate quality guidelines
  • Maintain a working knowledge of departmental systems, processes, policies, and procedures
Requirements:
  • Bachelor's Degree, Diploma, Certificate, or Program in Business Administration or Accounting, or equivalent
  • Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications
  • Ability to cooperate and deal tactfully with other staff and the public
  • Aptitude for accuracy and detail
  • Ability to implement and make sound decisions
What We Offer:

SaskPower offers a comprehensive training program for this position, which includes a full-time 8-week training program. Applicants are expected to attend the entire training period, which is fully paid. We also offer a competitive salary and a dynamic work environment.

This is a continuous posting, and candidates will be contacted as vacancies open within our Customer Care & Billing Team. The position falls within the scope of the Unifor Local 649.

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