Digital Marketing Relationship Manager

1 day ago

Calgary, Alberta, Canada Digital Shift Full time

Unlock the Power of Digital Marketing with Digital Shift

 

About the Role:

We are seeking a highly skilled Digital Marketing Relationship Manager to join our dynamic team at Digital Shift. As a key member of our team, you will be responsible for overseeing a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer experience.

 

Key Responsibilities:
  • Conduct monthly strategy sessions with clients to align their digital marketing goals with our services.
  • Strategically plan deliverables with clients to drive results and meet their business objectives.
  • Proactively serve client needs and business objectives through proactive communication and issue resolution.
  • Collaborate with our operations teams to measure progress and get results that exceed client expectations.
  • Build and maintain strong, long-lasting client relationships based on trust, expertise, and exceptional service.
  • Develop trusted advisor relationships with clients by providing valuable insights and recommendations to drive their digital marketing success.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to clients through regular updates and reporting.
  • Identify opportunities for new business growth with existing clients and implement strategies to drive revenue expansion.
  • Forecast and track key account metrics to inform business decisions and drive continuous improvement.

 

Requirements:
  • Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role.
  • Excellent listening, negotiation, and presentation abilities.
  • Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
  • Demonstrable ability to communicate, present, and influence stakeholders effectively.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs and exceeding client expectations.
  • Strong verbal and written communication skills with excellent interpersonal and relationship-building abilities.
  • Bachelor's degree in Business Administration, Marketing, Sales or relevant field.

 

About Digital Shift:

Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing that prioritizes result-driven teams and fostering strong relationships that drive success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.

 

Salary:

The estimated salary for this role is $65,000 - $90,000 per year, depending on experience and qualifications.

 

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