Digital Marketing Client Success Specialist

4 weeks ago


Calgary, Alberta, Canada Digital Shift Full time
About the Role

We are seeking a highly skilled and motivated Client Success Manager to join our team at Digital Shift. As a Client Success Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring their satisfaction and engagement with our services.

Key Responsibilities:

  • Conduct regular strategy sessions with clients to discuss their progress and goals.
  • Strategically plan deliverables with clients to ensure their needs are met.
  • Proactively serve client needs and business objectives.
  • Collaborate with Operations to measure progress and achieve results.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with clients.
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to clients.
  • Develop new business with existing clients and/or identify areas of improvement.
  • Forecast and track key account metrics.
  • Prepare reports on account status.
  • Maintain high customer satisfaction and retention scores.

Requirements:

  • Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role.
  • Excellent listening, negotiation and presentation abilities.
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
  • Demonstrable ability to communicate, present and influence.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel).
  • Experience delivering client-focused solutions to customer needs.
  • Strong verbal and written communication skills.
  • Bachelor's degree in Business Administration, Marketing, Sales or relevant field.

About Digital Shift:

At Digital Shift, we are committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.

What We Offer:

A supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we'd love to hear from you.



  • Calgary, Alberta, Canada Digital Shift Full time

    About the RoleWe are seeking a skilled Client Success Manager to join our team at Digital Shift. As a Client Success Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring their satisfaction and engagement with our services.Key ResponsibilitiesConduct regular strategy sessions with clients to discuss their progress and...


  • Calgary, Alberta, Canada Digital Shift Full time

    About the Role:We are seeking a highly skilled Client Success Manager to join our team at Digital Shift. As a Client Success Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring top-notch customer experience, and driving business growth through effective SEO strategies.Key Responsibilities:Conduct monthly strategy...


  • Calgary, Alberta, Canada Digital Shift Full time

    Role OverviewWe are seeking a highly skilled Digital Marketing Specialist to join our team at Digital Shift. As a key member of our digital marketing team, you will be responsible for developing and implementing innovative social media strategies that drive engagement and amplify our clients' online presence.Key ResponsibilitiesCraft compelling social media...


  • Calgary, Alberta, Canada Digital Shift Full time

    About This RoleWe're seeking a highly skilled Client Success Strategist to join our team at Digital Shift. As a key member of our success team, you will play a vital role in driving client growth and satisfaction.About YouTo succeed in this role, you'll need excellent communication and relationship-building skills, as well as the ability to juggle multiple...


  • Calgary, Alberta, Canada Digital Shift Full time

    Key Responsibilities:As a Social Media Coordinator at Digital Shift, you will be responsible for crafting engaging social media posts that captivate our audience, highlighting services, promotions, and essential updates. You will dynamically update and refresh monthly promotions to maintain relevant and compelling content. Additionally, you will source,...


  • Calgary, Alberta, Canada Digital Shift Full time

    About Digital ShiftAt Digital Shift, we're dedicated to helping home service businesses in Canada and the US turn online searchers into customers.Salary: $80,000 - $110,000 per yearJob Description:We're seeking a talented Digital Marketing Strategist for Client Growth to join our team. In this role, you'll work closely with our clients to develop and...


  • Calgary, Alberta, Canada Digital Shift Full time

    Unlock Your Potential as a Social Media CoordinatorAt Digital Shift, we're on a mission to empower home service businesses in Canada and the US by helping them turn online searchers into customers. As a Social Media Coordinator, you'll play a crucial role in enhancing our clients' online presence and driving brand engagement through innovative social media...


  • Calgary, Alberta, Canada Digital Shift Full time

    Drive measurable results in our dynamic team as a Digital Marketing Specialist. You will leverage your expertise in SEO to amplify online presence, employing advanced tools and data-driven insights.In this pivotal role, you'll lead our digital marketing initiatives, conducting thorough keyword research, executing robust local SEO strategies, and optimizing...


  • Calgary, Alberta, Canada Digital Shift Full time

    About the RoleWe're seeking a highly motivated and results-driven Account Manager to join our team at Digital Shift. As an Account Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring top-notch customer experience, and driving business growth through strategic SEO initiatives.Key ResponsibilitiesDevelop and implement...


  • Calgary, Alberta, Canada Digital Shift Full time

    Unlock the Power of Digital Marketing with Digital Shift About the Role:We are seeking a highly skilled Digital Marketing Relationship Manager to join our dynamic team at Digital Shift. As a key member of our team, you will be responsible for overseeing a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer...


  • Calgary, Alberta, Canada Digital Shift Full time

    About the RoleWe're seeking a highly motivated and results-driven Client Success Manager to join our team at Digital Shift. As a key member of our operations team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.Key ResponsibilitiesDevelop and implement...


  • Calgary, Alberta, Canada Digital Shift Full time

    Unlock Business Growth with Digital ShiftImagine a role where you can merge your digital marketing expertise with the art of fostering impactful customer relationships to drive extraordinary business growth. At Digital Shift, we're looking for a talented Account Manager to join our team and help our clients achieve success in the fast-paced world of digital...


  • Calgary, Alberta, Canada Toscana Italian Grill Full time

    We are seeking a highly skilled Digital Marketing Specialist to join our team at Toscana Italian Grill. The ideal candidate will have a strong background in marketing and be able to develop and implement effective promotional materials, manage contracts, and market business services.The successful candidate will have excellent communication skills, both...


  • Calgary, Alberta, Canada Digital Shift Full time

    About the Role:We are seeking a highly skilled and motivated Client Success Manager to join our team at Digital Shift. As a key member of our operations team, you will be responsible for overseeing a portfolio of assigned clients, ensuring their needs are met and exceeded.Responsibilities:Client Onboarding: Conduct thorough onboarding processes to ensure...


  • Calgary, Alberta, Canada Alberta Ltd. Full time

    At Alberta Ltd., we are seeking a skilled Digital Marketing Specialist to join our team. The ideal candidate will have a Bachelor's degree and 2 years of experience in digital marketing. Key responsibilities include advising clients on advertising strategies, preparing marketing materials, and coordinating special events. The successful candidate will have...


  • Calgary, Alberta, Canada Toscana Italian Grill Full time

    Job Title: Digital Marketing SpecialistDescription:At Toscana Italian Grill, we are seeking a highly motivated and experienced Digital Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing promotional materials, managing contracts, and planning and controlling budget and...


  • Calgary, Alberta, Canada Alberta Ltd. Full time

    Job Title: Digital Marketing Portfolio SpecialistAt Alberta Ltd., we are looking for a skilled Digital Marketing Portfolio Specialist to join our team. As a key member of our marketing department, you will be responsible for developing policies, advising clients on advertising or sales promotion strategies, and creating a portfolio of marketing materials.Key...


  • Calgary, Alberta, Canada Digital Shift Full time

    Unlock Your SEO PotentialAre you a data-driven professional passionate about optimizing digital presence and driving measurable results? Do you excel at leveraging SEO to enhance online visibility and create competitive advantages?As an SEO Analyst at Digital Shift, you'll play a pivotal role in shaping our digital landscape. You'll deploy your analytical...


  • Calgary, Alberta, Canada Sunland Real Estate Full time

    Job Title: Digital Marketing SpecialistJob Summary: We are seeking a highly motivated Digital Marketing Specialist to join our team at Sunland Real Estate. The successful candidate will be responsible for assisting in the preparation of marketing materials, conducting market research, and developing marketing strategies to promote our real estate...


  • Calgary, Alberta, Canada Digital Shift Full time

    Unlock Your SEO PotentialAt Digital Shift, we're seeking a skilled SEO Analyst to join our team. As a key member of our digital marketing team, you'll play a pivotal role in shaping our clients' online presence and driving measurable results.Key Responsibilities:Conduct thorough keyword research using industry-leading tools like Ahrefs, Semrush, and...