Digital Marketing Client Success Specialist
4 weeks ago
We are seeking a highly skilled and motivated Client Success Manager to join our team at Digital Shift. As a Client Success Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring their satisfaction and engagement with our services.
Key Responsibilities:
- Conduct regular strategy sessions with clients to discuss their progress and goals.
- Strategically plan deliverables with clients to ensure their needs are met.
- Proactively serve client needs and business objectives.
- Collaborate with Operations to measure progress and achieve results.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with clients.
- Ensure timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to clients.
- Develop new business with existing clients and/or identify areas of improvement.
- Forecast and track key account metrics.
- Prepare reports on account status.
- Maintain high customer satisfaction and retention scores.
Requirements:
- Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role.
- Excellent listening, negotiation and presentation abilities.
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
- Demonstrable ability to communicate, present and influence.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel).
- Experience delivering client-focused solutions to customer needs.
- Strong verbal and written communication skills.
- Bachelor's degree in Business Administration, Marketing, Sales or relevant field.
About Digital Shift:
At Digital Shift, we are committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.
What We Offer:
A supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we'd love to hear from you.
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