Digital Marketing Client Success Professional
3 weeks ago
About the Role
We are seeking a skilled Client Success Manager to join our team at Digital Shift. As a Client Success Manager, you will be responsible for overseeing a portfolio of assigned clients, ensuring their satisfaction and engagement with our services.
Key Responsibilities
- Conduct regular strategy sessions with clients to discuss their progress and goals.
- Develop and implement tailored deliverables to meet client needs and objectives.
- Collaborate with our operations team to measure progress and achieve results.
- Build and maintain strong, long-lasting relationships with clients.
- Develop trusted advisor relationships with clients to provide expert guidance and support.
- Ensure timely and successful delivery of our solutions to meet client needs and objectives.
- Communicate progress and results to clients through regular updates and reports.
- Identify opportunities for new business growth with existing clients and implement strategies to achieve this goal.
- Forecast and track key account metrics to ensure client satisfaction and retention.
Requirements
- Proven work experience as an Account Manager, Customer Success Manager, or relevant role.
- Excellent listening, negotiation, and presentation skills.
- Ability to juggle multiple projects simultaneously while maintaining attention to detail.
- Strong communication, presentation, and influencing skills.
- Experience with CRM software and Google Docs or MS Office, particularly MS Excel.
- Experience delivering client-focused solutions to customer needs.
- Strong verbal and written communication skills.
- Bachelor's degree in Business Administration, Marketing, Sales, or relevant field.
About Digital Shift
Digital Shift is a digital marketing agency that has been helping home service businesses in Canada and the US turn online searchers into customers since 2007. We are committed to creating an inclusive environment where diverse voices are heard and valued. Our team is passionate about empowering businesses to succeed in the digital landscape.
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