Digital Shift Client Experience Director
2 weeks ago
About the Role:
We are seeking a highly skilled and motivated Client Success Manager to join our team at Digital Shift. As a key member of our operations team, you will be responsible for overseeing a portfolio of assigned clients, ensuring their needs are met and exceeded.
Responsibilities:
- Client Onboarding: Conduct thorough onboarding processes to ensure seamless integration of new clients into our operations.
- Strategy and Planning: Collaborate with clients to develop and implement tailored SEO strategies, aligning with their business objectives and goals.
- Regular Progress Updates: Schedule and conduct regular strategy sessions to review progress, discuss challenges, and adjust strategies as needed.
- Client Relationship Building: Foster strong, long-lasting relationships with clients, ensuring their satisfaction and loyalty.
- Cross-Functional Collaboration: Work closely with internal teams to ensure effective communication, issue resolution, and timely delivery of solutions.
Requirements:
- Proven Experience: Minimum 2 years of experience in a related role, such as Account Manager, Customer Success Manager, or Sales Account Manager.
- Excellent Communication Skills: Demonstrable ability to communicate effectively with clients, internal teams, and stakeholders.
- Business Acumen: Strong understanding of business operations, marketing strategies, and customer service principles.
- Technical Skills: Proficiency in CRM software, Google Docs, MS Office, and Google Excel.
- Education: Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Sales.
About Digital Shift:
Digital Shift is a dynamic and results-driven digital marketing agency. We prioritize building strong relationships with our clients, fostering a culture of innovation, and driving success for our clients' businesses.
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