Digital Marketing Relationship Manager

4 weeks ago


Calgary, Alberta, Canada Digital Shift Full time

Unlock Business Growth with Digital Shift

Imagine a role where you can merge your digital marketing expertise with the art of fostering impactful customer relationships to drive extraordinary business growth. At Digital Shift, we're looking for a talented Account Manager to join our team and help our clients achieve success in the fast-paced world of digital marketing.

About the Role

As an Account Manager at Digital Shift, you'll oversee a portfolio of assigned clients, working closely with internal teams to ensure top-notch customer experience. You'll be our clients' trusted partner, guiding them through ongoing SEO strategies, initiating regular strategy sessions, and ensuring they're always aware of their progress and results.

Key Responsibilities

  • Develop and implement tailored SEO strategies for clients
  • Conduct regular strategy sessions to ensure client goals are met
  • Collaborate with Operations to measure progress and drive results
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with clients
  • Ensure timely and successful delivery of solutions according to client needs and objectives
  • Communicate progress of initiatives to clients
  • Identify areas for growth and develop new business opportunities
  • Forecast and track key account metrics
  • Prepare reports on account status

Requirements

  • Proven work experience as an Account Manager, Customer Success Manager, or relevant role
  • Excellent listening, negotiation, and presentation skills
  • Ability to juggle multiple account management projects while maintaining attention to detail
  • Strong communication, presentation, and influencing skills
  • Experience with CRM software and Google Docs or MS Office
  • Experience delivering client-focused solutions
  • Strong verbal and written communication skills
  • Bachelor's degree in Business Administration, Marketing, Sales, or relevant field

About Digital Shift

At Digital Shift, we're committed to creating an inclusive environment where diverse voices are heard and valued. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers. If you're a motivated and self-driven individual with a passion for digital marketing, we'd love to hear from you.



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