Senior Administrative Coordinator
5 days ago
We are seeking a highly skilled and experienced Senior Administrative Coordinator to join our team at Recruit Action. This is an exciting opportunity for someone who wants to take their administrative career to the next level in a dynamic and fast-paced environment.
Company OverviewAt Recruit Action, we are committed to providing exceptional recruitment services to job seekers and businesses alike. Our agency is dedicated to delivering quality support and a personalized approach to ensure the best possible outcome for all parties involved.
We are passionate about building strong relationships with our clients and candidates, and we strive to make every interaction a positive and memorable one. If you're looking for a company that values its employees and provides opportunities for growth and development, then Recruit Action may be the perfect fit for you.
Job DescriptionThis role will provide comprehensive technology and sales support to mortgage brokers, business development managers, and lenders. You will be responsible for setting up and supporting lender and broker profiles for participation in MCI programs, as well as providing business support for Mortgage Protection Plan processes.
You will also partner with the sales team to conduct broker training presentations and troubleshoot issues from brokers or sales. Your attention to detail and analytical skills will be essential in recommending process and technology improvements to enhance efficiency.
This is a full-time position that requires 37.50 hours per week, Monday to Friday, from 9 am to 5 pm. Hybrid work arrangements are available, with 2-3 days per week spent working in-office.
Responsibilities:- Delve industry-leading customer service through phone and email, ensuring prompt inquiry resolution.
- Set up and support lender and broker profiles for participation in MCI programs.
- Provide business support for Mortgage Protection Plan processes, including policy inquiries, compensation, sales tips, licensing, and product training.
- Partner with the sales team to conduct broker training presentations.
- Troubleshoot and escalate issues from brokers or sales, ensuring timely resolution with production support.
- Recommend process and technology improvements to enhance efficiency.
- Collaborate across teams on business initiatives.
- Act as a resource for inquiries from other departments.
- Postgraduate education or relevant experience.
- 2+ years of experience in customer service or administrative roles.
- Strong communication, interpersonal, and analytical skills.
- Excellent customer service skills, with the ability to manage multiple priorities independently in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Proficiency in Microsoft Office, CRM systems (such as Salesforce), and data entry.
- Ability to work both independently and within a team.
- Flexible in taking on new tasks and responsibilities to support the sales team.
- Experience in the mortgage creditor industry is a plus.
- Bilingual fluency in English and French is an asset, as this role involves supporting clients and brokers in both languages to ensure smooth communication and service delivery.
- Excellent written and verbal communication skills.
- Opportunity to work in a dynamic and professional environment.
- Join a passionate and inclusive team of professionals.
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