Assistant Rooms Operations Manager

3 weeks ago

Thunder Bay, Ontario, Canada EightSix Network Full time

Job Summary

As an Assistant Rooms Operations Manager, you will play a key role in supporting the day-to-day activities of Rooms Operations and supervision of related areas, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. You will direct and work with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Key Responsibilities

  • Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reports malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.

Requirements

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Delta Hotels Thunder Bay takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, , the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call -- or email and a member of our Human Resources team will respond to your request.

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