Hotel Reservations Coordinator
2 weeks ago
Reservations Agent
The Reservations Agent is a key member of our team at the Fantasyland Hotel, responsible for delivering exceptional customer service and ensuring seamless guest experiences.
Key Responsibilities:
- Manage incoming reservations calls and respond to guest inquiries in a timely and professional manner.
- Provide detailed information on room rates, amenities, and packages offered by the hotel, as well as general information about the surrounding area.
- Process reservations, cancellations, and modifications, ensuring accuracy and attention to detail.
- Collaborate with colleagues to resolve guest issues and concerns.
- Perform administrative tasks, such as printing arrivals lists and checking for errors.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and experience with Microsoft Office programs.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive hourly rate.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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