Night Auditor

2 weeks ago

Toronto, Canada Executive Hotel Cosmopolitan Toronto Full time

**Welcome to Executive Hotels and Resorts An individually crafted hotel experience that offers the best locations in each city with excellent service and value - for the Executive at work and play.**

**Position Summary**

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports and assisting hotel guests. Hotel Night Auditors are required to work the night shift at the front desk. They will make room reservations, provide information and services to guests and receive payment for services, as well as specific night duties including the entering of accounting information and hotel security. In addition to their regular work duties, the Night Auditor must provide consistently high levels of customer service, ensuring that all hotel patrons enjoy their stay, and act as a spokesperson for the hotel at all times.

**Duties and Responsibilities**
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Daily accounting data entry and reconciliations
- Hotel security
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare hotel operating reports and complete audit package to laid-down standards.
- Correct any errors or omissions made by cashiers.
- Prepare Credit Card/Charge Card summaries and post to ledger account.
- Maintain a high standard of personal hygiene and appearance.
- Hold regular training and coaching sessions ensuring the correct performance of duties.

**Position Qualifications**
- High School Diploma, G.E.D. or equivalent
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
- 1-3 years of experience as a Hotel Night Auditor
- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- Proficiency with RoomKey system preferred but not required

**Salary**: $22.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- hotel: 1 year (required)

Work Location: In person

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