Bilingual Customer Success Billing Specialist
4 weeks ago
We are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.
Working in Salesforce, you will monitor open cases, respond to calls and emails, and proactively connect with customers to foster and maintain value-driven relationships. Your attention to detail and organizational skills will ensure accurate management of payments and credits, billing questions, and account information.
Key Responsibilities- Respond to billing inquiries via phone and email, meeting net2phone Canada's Service Level Agreement
- Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
- Create initial invoices for new accounts
- Prepare accounts for billing closure and issue final invoices
- Assist the Customer Success and Finance teams in their day-to-day activities and projects as required
- Utilize data to identify at-risk customers or opportunities for expansion and collaborate with the Customer Success team
- Contribute to developing and refining processes related to the billing department
- Work in a collaborative environment with several teams in Client Services to investigate billing cases
- Track accounts, identify and develop new opportunities for expansion across the customer's business to ensure contracted subscription growth and increased solution adoption across the organization
- Assist in the design and implementation of Customer Success and Billing best practices and trends
- Maintain product expertise across the net2phone Canada product line
- 1+ years of customer service experience
- Outstanding organizational skills with a strong attention to detail
- French-English Bilingualism is required
- Never-ending curiosity (you'll meet a lot of different businesses)
- Join a dynamic team culture that values work-life balance
- Accessible team socials (virtual and in-person)
- Learning opportunities and growth
- Paid time off, sick & family days as well as paid volunteer days
- Ability to work remotely
- $2,000 in health & wellness benefits
Job Type: Full Time, Permanent
Schedule: Monday to Friday 9am-5pm EST
Compensation: $43,000-48,000 CAD
Location: Ottawa
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Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Success Billing Specialist to join our team. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries via...
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Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Success Billing Specialist to join our team. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries via...
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Bilingual Customer Success Billing Specialist
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Ottawa, Ontario, Canada Versature Full time{"title": "Customer Success Billing Specialist", "description": "About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key...
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Bilingual Customer Success Billing Specialist
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Ottawa, Ontario, Canada net2phone Canada Full timeAbout the Role We are seeking a highly skilled and bilingual Customer Success Billing Specialist to join our team at net2phone Canada. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their experience with our VoIP platform is...
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Bilingual Customer Success Billing Specialist
1 month ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the Role We are seeking a highly skilled and bilingual Customer Success Billing Specialist to join our team at net2phone Canada. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their experience with our VoIP platform is...
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Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries...
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Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries...
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Bilingual Customer Success Billing Specialist
1 month ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries...
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Bilingual Customer Success Billing Specialist
1 month ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries...
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Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their accounts are managed efficiently.Key...
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Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries via...
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Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As a key member of our Client Services team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries via phone and email, meeting our Service Level...
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Bilingual Customer Success Billing Specialist
2 months ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Net2phone Canada. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries and resolve issues in a timely and...
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Bilingual Customer Success Specialist
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Ottawa, Ontario, Canada Versature Full timeAbout the Role:We are seeking a highly skilled Bilingual Customer Success Billing Specialist to join our team at Versature. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer billing inquiries and resolve issues in a timely and...
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Bilingual Billing Specialist
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Ottawa, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled Bilingual Billing Specialist to join our team. As a key member of our billing department, you will be responsible for managing all billing tasks related to our client portfolio.Key ResponsibilitiesPrepare and send customer invoices, ensuring timely collection and maintaining accurate account...
