Technical Support Associate
1 week ago
Job Summary:
We are seeking a highly skilled Technical Support Associate to join our team at Tech Mahindra. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:
- Serve as the primary point of contact for customers seeking technical assistance
- Provide step-by-step instructions to help users troubleshoot and resolve common problems
- Educate customers on product functionalities and troubleshooting steps to empower them to resolve issues independently
- Handle customer complaints and concerns with empathy and professionalism, ensuring timely resolution and customer satisfaction
Requirements:
- Basic technical background
- Strong analytical and problem-solving skills
- Excellent written communication, verbal and listening skills
- Fluent in English & French
What We Offer:
- Estimated Salary: $60,000 - $80,000 per annum
- Competitive Benefits Package
- Opportunities for Professional Growth and Development
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