IT Technical Support Specialist

3 days ago


Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled IT Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and maintenance services for various systems and applications.

About the Opportunity

This is an exciting opportunity to work with a dynamic team of professionals who share your passion for delivering high-quality technical support. You will have the chance to work on a wide range of projects, from troubleshooting and resolving technical issues to implementing new technologies and processes.

About You

To be successful in this role, you will need to have excellent problem-solving skills, a strong understanding of IT concepts and technologies, and excellent communication and interpersonal skills. You will also need to have experience working in a fast-paced environment and be able to prioritize tasks effectively.

Responsibilities
  • Provide technical support and maintenance services for various systems and applications.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Implement new technologies and processes to improve system performance and efficiency.
  • Collaborate with cross-functional teams to identify and implement process improvements.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • At least 3 years of experience in IT technical support or related field.
  • Strong understanding of IT concepts and technologies, including networking, database management, and operating systems.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills, with ability to interact with both technical and non-technical stakeholders.
What We Offer

We offer a competitive salary of $80,000 per year, a comprehensive benefits package, and opportunities for career growth and professional development. We are committed to creating a diverse and inclusive work environment that values innovation, collaboration, and continuous learning.



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