Technical Analyst

5 hours ago

Toronto Ontario, Ontario, Canada Encore Technical Solutions Inc. Full time

Technical Analyst (Azure, Active Directory, VMWare, Windows Server, Patching, Storage)


Full-Time Permanent

Toronto, ON (Downtown)

Large Financial Institution

Hybrid - 2 days per week in office


Key Responsibilities:


  • Manage Directory Services and Infrastructure: Oversee enterprise directory services and associated server infrastructure, including user accounts, permissions, access controls, and storage allocations. Ensure adherence to privacy, security, and regulatory compliance best practices.
  • Infrastructure Design and Maintenance: Design, implement, configure, and maintain core infrastructure services on both Windows and Linux operating systems. This includes environments hosted in Azure and on-premises using VMware.
  • System Configuration and Recovery: Perform system configuration tasks and establish robust backup and recovery procedures for critical servers.
  • System Upgrades and Patching: Plan and execute system updates, including operating system upgrades, maintenance fixes, and vendor patches for Windows environments.
  • Performance Monitoring and Optimization: Monitor system performance, conduct regular testing, and generate detailed performance reports. Propose and implement improvements to enhance system efficiency and reliability.
  • Data Center Operations: Support data center and server room operations, ensuring adherence to established processes and procedures.
  • Incident Management and Troubleshooting: Proactively identify, troubleshoot, and resolve hardware and software issues. Escalate complex problems as required.
  • Documentation and Training: Develop and maintain comprehensive documentation, including system configurations, operational procedures, and training materials.
  • Cross-Team Collaboration: Work closely with other teams to ensure the availability, scalability, and reliability of corporate server environments to meet business needs.
  • Policy Implementation: Establish and adhere to organizational policies, procedures, and technologies to ensure consistent operations.
  • Project Leadership and Capacity Planning: Lead projects involving the design and implementation of new systems, applications, and hardware. Conduct capacity planning as necessary.
  • Research and Development: Stay current with industry trends by researching systems, software, protocols, and standards to support procurement and development initiatives.
  • Asset Management: Manage system components, maintain accurate inventory, and document technical specifications.
  • Support for Development Teams: Provide infrastructure support to application development teams throughout the project lifecycle.


Qualifications:


  • Education & Experience: A degree or diploma in Computer Science or a related field, along with 5+ years of equivalent IT experience.
  • Azure Expertise: Extensive hands-on experience with Azure services, including Entra ID, Conditional Access, Single Sign-On, and Multi-Factor Authentication (MFA).
  • Automation Skills: Proficiency with automation tools such as PowerShell and Ansible.
  • Active Directory Management: 5+ years of experience managing Active Directory, including users, groups, and Group Policy Objects (GPOs).
  • Technical Analysis and Troubleshooting: 5+ years in a Technical Analyst role handling server, storage, and backup environments, with strong troubleshooting skills.
  • Server and Patching Experience: In-depth experience with server patching, preferably using SCCM. Expertise in Microsoft Windows Server, Linux Server, VMware, and file services (DFS, NFS, CIFS).
  • Backup and Recovery: Proficiency in backup and recovery processes, with experience using Rubrik considered an asset.
  • Monitoring and Performance Tuning: Hands-on experience with tools like SCCM and SCOM is advantageous.
  • Storage and Networking: Knowledge of SAN/NAS storage technologies and networking protocols such as TCP/IP, DNS, DHCP, and FTP/SFTP.
  • Enterprise Applications: Familiarity with SQL, Exchange, SharePoint, and Citrix is a plus.
  • Cabling Knowledge: Experience with copper and fiber cabling in data center environments is beneficial.
  • Industry Experience: Experience in the financial services sector is an asset.
  • Certifications: Microsoft Azure Cloud certification and VMware certification are desirable.
  • Travel Requirements: Occasional travel to data centers within the Greater Toronto Area.

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