Technical Support Specialist

1 month ago

Toronto, Ontario, Canada CB Canada Full time
Join CB Canada as an IT Support Analyst

We are seeking an IT Support Analyst to join our team in Toronto, ON. As a key member of our IT team, you will provide technical support and assistance to our end-users, ensuring they have a positive experience with our technology services.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, and in-person interactions.
  • Manage technical support issues via our ticketing system, ensuring timely resolution and escalation when necessary.
  • Conduct research to resolve application development issues and provide recommendations for product improvements.
  • Work on complex assignments that require judgment, initiative, and specialized knowledge to identify and resolve problems.
  • Technical support of hardware and software, including providing telephone, email, and in-person support to end-users.
  • Ensure incidents are handled in a timely manner and appropriate escalation is followed.
  • Document existing and new systems and procedures.
Requirements
  • Bachelor's or College Diploma in IT and related fields.
  • 2-5 years of experience in a similar role.
  • Excellent oral and written communication skills.
  • Excellent customer service skills, good listening skills, and the ability to gain customer confidence and trust.
  • Self-motivated team player.
  • Ability to handle multiple calls/tasks in a fast-paced environment.
  • Highly organized with strong attention to detail.
  • Knowledge of network printer installation, setup, and troubleshooting.
  • Strong commitment to high-quality service, professionalism, and teamwork.
  • Practical experience with Active Directory, Microsoft Remote Desktop Services, client/server, remote tools, Windows 10/11, Server 2019, and Oracle Databases.
Preferred Qualifications
  • Associate, Bachelor's, or Graduate degree in Computer Science, Engineering, or related discipline with an IT focus.
Work Environment

Work in a hybrid environment in Toronto, ON.

Assignment start date: ASAP - 12 months to start.

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