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Retail Store Supervisor

2 months ago

Jasper, Canada SHELL Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Shell. As a key member of our retail operations team, you will be responsible for leading a team of sales associates and ensuring that our stores are running smoothly and efficiently.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and motivate a team of sales associates to achieve sales targets and provide excellent customer service.
    • Develop and implement strategies to improve sales performance and customer satisfaction.
  • Store Operations
    • Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
    • Ensure that all store policies and procedures are followed.
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Respond to customer complaints and concerns in a professional and timely manner.
  • Reporting and Analysis
    • Prepare and submit regular sales reports and analysis to management.
    • Identify trends and opportunities for improvement and implement changes as needed.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Work Experience
    • 7 months to less than 1 year of experience in a retail management role
  • Skills and Abilities
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and meet deadlines
    • Strong analytical and problem-solving skills
    • Ability to multitask and prioritize tasks
Working Conditions and Physical Capabilities

This role requires the ability to work in a fast-paced environment and meet deadlines. The successful candidate will be required to stand for extended periods, walk, and lift heavy loads.

Personal Suitability
  • Personal Qualities
    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Dependability
    • Excellent written communication
    • Initiative
    • Judgement
    • Ability to multitask