Technical Consultant

6 days ago


Montreal, Quebec, Canada ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at ServiceNow. As a Technical Consultant, you will play a critical role in helping our customers unlock business value and accelerate their digital transformation journey on the Now Platform.

Key Responsibilities
  • Deliver Technical Accelerators: Present and deliver our portfolio of technical accelerators to large enterprise customers remotely, ensuring seamless adoption and implementation of ServiceNow products.
  • Technical Expertise: Act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals.
  • Customer Success: Help customers unlock business value and improve the adoption of ServiceNow products, driving measurable value and generating customer success stories.
  • Process Improvement: Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
  • Collaboration: Develop and maintain strong working relationships with global Impact team members, driving continuous improvements of our implementation methodology and service offerings.
Requirements
  • Technical Expertise: Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
  • ServiceNow Knowledge: Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies.
  • Agile Methodologies: Experience working with Agile methodologies and ability to clearly articulate solutions to complex technical problems.
  • Communication Skills: Excellent written and verbal communication skills, with a customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work, and we are committed to creating a best place to work where everyone can be their best self and feel an amazing sense of belonging.


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