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Technical Consultant

2 months ago

Montreal, Quebec, Canada ServiceNow Full time
Technical Consultant – Impact

Join our team at ServiceNow, a company that makes the world work for everyone, and be part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We are looking for a skilled Technical Consultant – Impact to help our customers unlock business value and accelerate the adoption of our products through delivering our technical accelerators.

About the Role

This is a unique opportunity to work with our newest product, ServiceNow Impact, which personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.

As a Technical Consultant – Impact, you will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

Key Responsibilities
  • Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
  • Prepare all client-facing and internal deliverables that are technology-related
  • Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
  • Participate in the development of new offerings for our technical accelerator portfolio
  • Engage with customers' requests in Impact including scoping of the level of effort as part of technical accelerator recommendations
  • Demonstrate the product, both standard and tailored to customer needs
  • Responsible for understanding customer's business and technical needs and relating them to the Impact products
  • Develop and maintain strong working relationships with global Impact team members
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Mentor resources and peer review development work
  • Help customers unlock business value and improve the adoption of the ServiceNow products
  • Deliver our portfolio of technical accelerators remotely to Impact customers
  • Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals
  • Contributes to net new accelerator innovation and continuous improvement efforts
Requirements

To be successful in this role, you will need:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
  • Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
  • Experience with ITOM/ITAM
  • Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
  • Experience working with Agile methodologies
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
  • Prepared to study for, obtain and maintain ServiceNow certifications
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
  • Loves to win as a team and work efficiently in a collaborative environment
  • Desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging
  • Have a hungry and humble mindset; and proactively seek help when challenges arise
About ServiceNow

ServiceNow is a company that makes the world work for everyone. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true.

Why Join Us?

At ServiceNow, we lead with flexibility and trust in our distributed world of work. We are committed to creating an inclusive environment where all voices are heard, valued, and respected.

We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.

We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.