Customer Service Advocate

4 weeks ago


Sydney, Nova Scotia, Canada MCI, LC Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.

About the Role

This is an entry-level position that requires excellent communication skills, a willingness to learn on the job, and high reliability. You will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services.

Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for the customer
  • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
Qualifications
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Compensation

We offer a competitive starting salary of $45,000 per year, paid time off, paid holidays, and paid training opportunities. In addition, employees earn regular daily, weekly, and monthly incentives, including monetary rewards and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars.



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