Sydney Telecom Customer Success Advocate

4 days ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity to work in a fast-paced environment, providing top-notch service to our customers while developing your skills and expertise.

About the Role

The primary responsibility of this role is to provide exceptional customer service through various communication channels, including phone, email, and chat. You will be the face of our company, resolving customer inquiries, addressing concerns, and ensuring that every interaction is positive and memorable.

Key Responsibilities

  • Handle customer calls, emails, and chats with professionalism and empathy
  • Listen attentively to customers' needs and resolve issues promptly and efficiently
  • Research and provide accurate information on products and services
  • Upsell and cross-sell relevant products and services to enhance customer experience
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate records and documentation of customer interactions

Requirements

  • High school diploma or equivalent required; degree in a related field preferred
  • Previous customer service experience in a call center environment (1+ year)
  • Excellent communication, problem-solving, and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities
  • Familiarity with CRM software and other productivity tools

Benefits

  • Competitive salary: $45,000 - $55,000 per year
  • Ongoing training and development opportunities
  • Bonus structure based on performance and sales targets
  • Paid time off, holidays, and sick leave
  • Access to company-wide benefits, including medical, dental, and vision insurance

Why Work for Mass Markets?

As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and supportive team, and contribute to the success of our company. We offer a dynamic and inclusive work environment, flexible working arrangements, and a competitive compensation package.

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