Customer Service Ambassador

24 hours ago


Sydney, Nova Scotia, Canada MCI, LC Full time
About the Role

We are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a best-in-class customer experience.

Key Responsibilities
  • Provide timely and professional support to customers via phone, email, or chat.
  • Resolve customer complaints and concerns in a courteous and efficient manner.
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction.
  • Stay up-to-date on product knowledge and technical information to provide accurate answers to customer inquiries.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic knowledge of Microsoft Office Suite and Windows operating system.
Preferred Qualifications
  • 1+ year of experience in customer service, technical support, or inside sales.
  • State or Federal work experience.
What We Offer
  • A competitive salary range of $40,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
Why Join Us?

MCI is a leading provider of business process outsourcing services. We offer a unique opportunity to work with a diverse range of clients and industries. Our team is passionate about delivering exceptional customer experiences and we're looking for like-minded individuals to join us.



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