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Customer Service Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time

About Mass Markets


We are a dynamic company that provides business process outsourcing services to various clients. Our mission is to deliver exceptional customer experiences through our teams of skilled professionals.



Job Title: Customer Service Representative


This role involves working as part of a team to provide top-notch customer service and support to our clients' customers. You will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.



About the Role


We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, paid time off, and opportunities for advancement.



Responsibilities



  • Handle inbound and outbound customer calls in a courteous and professional manner
  • Respond to customer inquiries and resolve issues efficiently
  • Work collaboratively with colleagues to achieve team goals
  • Continuously improve customer service skills and knowledge


Requirements



  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment


What We Offer



  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Continuous training and development opportunities