Customer Service Representative

4 days ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Call Center Sales Representative IIAbout the Role:

We are seeking experienced call center sales representatives to join our team at Mass Markets. As a Call Center Sales Representative II, you will be responsible for making outbound calls to current and potential customers, selling new products and services, and providing exceptional customer service.

Key Responsibilities:
  1. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  2. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
  3. Listen to customers, understand their needs, and resolve customer issues.
  4. Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
  5. Utilize systems and technology to complete account management tasks.
  6. Accurately document and process customer orders in appropriate systems.
  7. Follow all required scripts, policies, and procedures.
  8. Comply with requirements surrounding confidential information and personal information.
  9. Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  10. Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
  11. Adhere to all attendance and work schedule requirements.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words a minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating system.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • The ability to evaluate, troubleshoot, and follow-up on customer issues.
  • An aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
  • State or Federal work experience.
Compensation and Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for advancement.

Why Join Mass Markets?

At Mass Markets, we believe in providing exceptional customer service and creating a positive work environment for our employees. We are committed to helping our customers achieve their goals and exceed their expectations.

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