Global Technical Support Specialist

6 days ago


Ottawa, Ontario, Canada Ciena Canada, Inc. Full time

Ciena Canada, Inc. is a technology company that prioritizes people-first philosophy. We strive to create a culture where our employees enjoy flexibility and autonomy in their work environment.

Salary Range:

The estimated annual salary for this position is $78,400-$125,200 CAD, taking into account the location in Canada and the complexity of the role.

We are committed to building an environment where our employees feel respected, valued, and heard. Ciena values diversity and respects its employees as individuals. We do not tolerate any form of discrimination.

Job Description:

This Senior Consultant role will provide system-level post-sales support for CIENA's customer base. The ideal candidate will be experienced in technical support roles with equipment vendors in the Telco industry.

  • Provide remote technical support via telephone or online for identified CIENA products 24x7 when required.
  • Communicate with Design and Supply Chain on problems/issues found in the field.
  • Analyze and troubleshoot complex network designs/topology and supportability of said network design/topology.
Key Responsibilities:
  • Expertise in data communications protocols including Ethernet and IP networks is required.
  • Proficiency with various software applications including Microsoft Outlook, Microsoft Word, and Excel.
  • Ability to analyze, troubleshoot and resolve problems.
  • Familiar with Linux OS and Kubernetes.
Requirements:
  • Bachelor's/Masters' degree in a technical field from a four-year college or university.
  • 10-12+ years related experience or equivalent combination of education and experience.
  • Experience in a technical support role with an equipment vendor in the Telco industry.
About Us:

Ciena is committed to innovation and employee development. We offer a comprehensive benefits package, including medical, dental, and vision plans, participation in a retirement savings plan, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.



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