Technical Support Specialist

4 weeks ago


Ottawa, Ontario, Canada Canada Inc. Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will provide technical support to our users, troubleshoot issues, and provide training and advice as needed.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot issues with computer systems, software, and hardware
  • Provide training and advice to users on how to use computer systems and software
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group

Requirements:

  • 5 years or more of experience in a technical support role
  • Strong knowledge of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment

Working Conditions:

  • 37.5 hours per week
  • Permanent position
  • English language required


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